Q: How do I return my purchase?
A: If you are not 100% satisfied with your purchase, you can return most item(s) for a full refund within 45 days of receiving your order. All items to be returned must be in resalable condition, unless of course the return is due to an error on our part.
Simply visit your closest USPS location and follow the product return or exchange instructions found in your emailed invoice. Here is a printable version of the Return & Exchange Form. Shipping for exchanges (both ways) is the customer’s responsibility.
Items that are not eligible for return:
• Personalized Items
• Food & Beverages
• Wedding Cameras & Film
• Swimwear & Underwear
Q: A couple of items are missing from my package. What should I do?
A: Sorry about that! Some of our items ship separately, but you should contact our Customer Service team to be sure they’re on their way! email@example.com or 1.800.390.9784.
Q: I’m having a difficult time getting the promo code I have to work. Help!
A: Some of our items don’t qualify for our promo codes, so if you’re not sure, give us a call! 1.800.390.9784
Q: Can I return clearance or discontinued items?
A: When items are put on clearance or discontinued status, this is their last hoorah. We are not able to accept returns or guarantee replacements of these products as we may be out of stock or unable to sell the product if it is returned. Be sure to ask a CS Rep about your items before you order if you feel this might be an issue for you.
Q: My item(s) arrived broken. What should I do?
A: Sorry about that! Sometimes things shift during transit, and it’s possible our more fragile items may break. Please contact our Customer Service team at firstname.lastname@example.org or 1.800.390.9784, and we’ll send you a replacement.
Q: How long does it take to get a refund?
A: Once your return is received back to our fulfillment center, it will be inspected and a refund will be issued to your form of payment within 3-5 business days.