Frequently Asked Questions
Q: Can you send me a catalog or flyer?
A: The Knot Wedding Shop is available online only. While we have neither a paper catalog nor a physical store location, you can browse our full array of products and accessories on our website 24 hours a day, 7 days a week. Please visit us anytime at theknot.com/shop. Sign up for discounts and product announcement emails at theknot.com/email.
Q: When will my order ship?
A: Items generally ship within 3 to 5 business days, beginning the day after you place an order. Personalized items take longer. Shipping date differs from arrival date, which also takes longer (see below). For your convenience, you may check the status of your order online anytime at: http://weddingshop.theknot.com/ordertracking/ordertracking.aspx
Q: What is The Knot Wedding Shop cancellation policy?
A: You may cancel your order within 24 hours of the time your order was placed. To ensure your request is received in time, please call customer service rather than sending an email.
Q: Can I make personalization changes or edits?
A: Personalization changes must be requested by calling customer service within 24 hours of placing the order. After 24 hours we will make every effort but we can't guarantee the change will be made.
Q: How will my order be sent? And how long will it take to arrive?
A: Our standard shipping method is UPS Ground. Generally, orders take 7 to 10 business days for delivery. For an extra fee, you may also select UPS 3 Day Select, 2nd Day Air, or Next Day delivery. You may select the shipping option you prefer at checkout.
PLEASE NOTE: UPS delivers on business days only. For Hawaii, Alaska, and Puerto Rico, delivery options are 2nd Day Air and Next Day only. Please also note that personalized items require extra processing time, which varies and is stated for individual products. For example, cameras require 4 days for personalization before shipping. On the other hand, napkins, candy, and matchbooks require a full 10 business days for personalization before shipping.
Q: How do you calculate shipping charges?
A: Shipping charges are determined by the total weight of your package and will be displayed during the checkout process once a shipping address has been entered. To receive a shipping estimate via phone, please call our Customer Service Department at (800) 390-9784.
Q: Do you ship orders outside of the US?
A: We're sorry, but no. We ship throughout the Unites States and Puerto Rico only. We can, however, ship to a third party. If you have a friend or relative in the States, you can have us ship your gifts to them and they, in turn, may reship the packages to you.